Frequently asked questions
Everything you need to know about Zenalio - how we book restaurants, how we handle offline reservations, and how to get help.
Zenalio books any restaurant that takes reservations, whether it uses a booking platform, its own website or only the phone. Tell us where and when you want to eat, and we get the table confirmed.
Yes, as long as it accepts reservations: neighbourhood bistros, popular addresses and small places outside the big cities alike. The only restaurants we cannot book are walk-in-only places that take no reservations at all.
OpenTable and TheFork only show the restaurants signed up to their own platform. Zenalio checks every online booking channel at once, and phones the restaurant when it cannot be booked online.
Zenalio works wherever we can reach the restaurant. Type a location or a restaurant name in the booking engine to see the options near you.
No. Zenalio has no affiliation or partnership with the restaurants it books. We act as an intermediary between you and the restaurant to make booking easier. Zenalio does not run restaurants and is not responsible for errors or omissions by third-party providers.
Zenalio is run by Hilldan Services Limited, 125 Ashfield Avenue, Bushey, England, WD23 4LJ.
Type a restaurant name or describe what you are looking for (cuisine, area, time, number of guests) in the booking engine. Zenalio takes it from there and sends you a confirmed reservation.
Most tables are confirmed within minutes. When we have to phone the restaurant, the confirmation usually comes within the hour. You receive it by email and in your account.
Yes. We phone the restaurant for you and secure the table, so you never have to wait on hold yourself.
We come back to you straight away with the closest alternatives to what you asked for (cuisine, area, budget, time), ready to confirm.
Write to us in the chat on the website or through the Contact page, and we handle the change or cancellation with the restaurant. The restaurant’s own conditions apply, including any deposit or no-show fee.
Every request, with its date, details, amount and status, is listed in your account at app.zenalio.com.
It is the upgrade to your Zenalio account. You stop paying booking fees, your requests always come first, and your assistant can book any service for you, not only restaurants: a taxi, a hairdresser, a gardener and more.
No. The plan is optional: you can keep booking one table at a time and pay the booking fee for each request.
€0.01 for a 3-day trial, then €69 per month. There is no commitment and you can cancel whenever you like.
Yes. A booking fee of €3 is charged at checkout for each request. You see it in the booking engine before you start and again in the price breakdown before you pay, with no hidden charges. Members of the Full Time Assistant plan pay no booking fee.
The checkout page shows the full breakdown, booking fee included, before you confirm the payment.
Visa and Mastercard, credit or debit. Payments go through a secure payment provider and we never keep your full card number.
Every charge shows as ZENALIO.COM. If a charge looks unfamiliar, please write to us at contact@zenalio.com before calling your bank: we will look into it quickly.
Prices are shown and charged in euros (EUR), including VAT where applicable. You are always charged the amount shown and accepted at checkout.
You pay €0.01 today for a 3-day trial. If you do not cancel before the trial ends, the plan continues automatically at €69 per month: the first monthly payment is taken on the last day of the trial, then on the same date each month. You can cancel at any time.
Yes. We send you an email before your trial ends and before every renewal, with the amount, the payment date and a link to cancel.
All your payments and receipts are in your account at app.zenalio.com.
Yes. The website is encrypted with HTTPS and payments are handled by a certified payment provider.
Fill in the cancellation form on the Contact page or on the Manage Plan page, or ask us in the chat. The cancellation is confirmed straight away on screen and by email, with the date your plan ends.
If you cancel during the trial, nothing more is charged and the plan stops when the trial ends. If you cancel after the trial, no new monthly payment is taken and the plan stays active until the end of the month already paid. There is no minimum term and no cancellation fee: just cancel before the next renewal date to avoid the next payment.
Use the cancellation form on the Contact page, the chat or your account. If you cancel before the second edition, you pay nothing. Cancelling the Magazine does not cancel the Full Time Assistant plan, and the other way round.
The booking fee covers the work on your request (checking availability and trying to book), so it is not refunded when no table is available. If we make a mistake, such as charging you twice or never handling your request, tell us in the chat and we will put it right.
Refunds follow our Cancellation & Refund Conditions. For any question about a payment, contact us in the chat.
After your purchase, we email you a link to set your password or sign in. You can then log in at any time at app.zenalio.com.
Click “Forgot password” on the login page. If the email does not arrive, check your spam folder or write to us at contact@zenalio.com.
The history of your requests (dates, details, amounts and status), your plan, your receipts and direct access to your assistant through the chat.
Update them in your account information, or ask us and we will do it for you.
Send an email to contact@zenalio.com with the subject “Delete my account”. We delete your data as described in our Privacy Policy.
We only pass the details needed for your reservation to the restaurant concerned. Our Privacy Policy explains everything, cookies included.
Open the chat on the website for an immediate answer, or send us a message with the contact form on the Contact page.
The quickest way is the chat on the website. You can also use the contact form on the Contact page or write to contact@zenalio.com.
Our team answers every day, Monday to Sunday, from 9am to 7pm.
Look in your spam folder, then in your account. If it is still missing, contact us and we will send it again.