Terms of Payment

These Terms of Payment explain how the Zenalio services are priced, charged, renewed, cancelled and refunded. They complete the Terms & Conditions and the Cancellation & Refund Conditions. Zenalio is operated by Hilldan Services Limited.

All prices are in euros (EUR), including VAT where applicable. The amount charged is always the one shown and accepted at checkout.

Three offers are available: restaurant booking requests, charged €3 per request at checkout with no renewal; the Full Time Assistant plan, charged €0.01 for a 3-day trial and then €69 per month until cancelled; and the Magazine, with a free first edition and then a charge for each weekly edition, up to €7.60 per month, until cancelled. Each offer is described below.

2.1 Restaurant booking requests

A booking request fee of €3 is paid at checkout for each restaurant request. It pays for handling the request (checking availability and attempting the booking) and is due whether or not a table can be confirmed. No plan or commitment is required. The fee does not include the meal or any other consumption, which are paid to the restaurant directly. Any deposit, cancellation or no-show condition is set by the restaurant alone; card details are passed to the restaurant only after the customer has validated them, and Hilldan Services Limited does not set or collect these amounts.

2.2 Full Time Assistant plan

The Full Time Assistant plan is an optional monthly plan. It removes the booking request fee on every request and gives priority assistance for restaurant bookings and any other everyday request.

• Trial: the plan starts with a 3-day trial charged at €0.01 at checkout.
• After the trial: unless cancelled before the trial ends, the plan renews automatically at €69 per month. The first monthly charge is made on the day the trial ends, then on the same date every month.
• Cancelling during the trial: no further amount is charged.

2.3 Magazine

The Zenalio Travel Magazine is an optional digital publication issued every week.

• First edition: free, delivered as soon as the customer signs up.
• Following editions: charged every week on the same weekday as sign-up, when each new edition is delivered. The total never exceeds €7.60 per month.
• Cancelling before the second edition: nothing is charged.

2.4 Combining offers

The Full Time Assistant plan and the Magazine are separate. They can be taken on their own or together, and each has its own billing. Cancelling one does not cancel the other. A customer on the Full Time Assistant plan is not charged the booking request fee.

• Booking request fee: at checkout, each time a request is submitted. It is due whether or not the booking can be confirmed.
• Full Time Assistant plan: €0.01 at checkout, then €69 on the day the trial ends and on the same date every month.
• Magazine: nothing at sign-up (first edition free), then a weekly charge from the second edition, on the same weekday as sign-up, up to €7.60 per month.

The Full Time Assistant plan renews automatically every month, and the Magazine every week, until cancelled.

Before every renewal of the Full Time Assistant plan, including the end of the trial, Zenalio sends a reminder by email in advance. The reminder shows the amount, the charge date and a link to cancel. Receipts for every charge are available in the user space.

Payments are made by bank card (Visa, Mastercard) through a secure payment provider. Hilldan Services Limited does not store full card details.

All charges appear on the customer’s bank statement as ZENALIO.COM.

The customer must provide valid card details at checkout. These details are used only for the purchases and renewals accepted by the customer.

If a customer does not recognise a charge or has a question about it, they are invited to contact Zenalio through the chat or at contact@zenalio.com before contacting their bank, so that the situation can be checked and resolved quickly.

If a payment fails (expired card, insufficient funds, bank refusal), Zenalio informs the customer by email and may retry the payment within a reasonable period. Access to the Full Time Assistant plan or the Magazine may be suspended until payment is made. No late-payment fee is charged by Hilldan Services Limited. Fees charged by the customer’s bank remain outside Hilldan Services Limited’s control.

The Full Time Assistant plan and the Magazine have no minimum term and can be cancelled at any time, free of charge, via the cancellation form on the Contact page or on the Manage Plan page, via the chat, or from the user space through the chat available in the account.

• Full Time Assistant plan during the trial: no further charge.
• Full Time Assistant plan after the trial: no further charge. The plan stays available until the end of the month already paid.
• Magazine: no further charge. If cancelled before the second edition, nothing is charged at all.

Cancellation is confirmed immediately on screen and by email, with the end-of-service date. Full details are in the Cancellation & Refund Conditions.

• Booking request fee: not refunded if the booking cannot be confirmed, as it pays for handling the request. It is refunded in full in the event of an error by Zenalio (e.g. a duplicate charge or a request that was never handled). Deposits or fees applied by a restaurant are set and handled by the restaurant alone.
• Right of withdrawal: consumers can withdraw within fourteen (14) days, starting on the day after the purchase is confirmed, as set out in the Terms & Conditions.

Refund requests can be made by chat, from the user space or by email to contact@zenalio.com. Accepted refunds are made within fourteen (14) days, using the original payment method.

Hilldan Services Limited may change its prices. Any change to the price of the Full Time Assistant plan or the Magazine is notified by email in advance, before it applies. The customer can cancel before the new price takes effect. Prices already accepted for a current period are not changed.

Invoices and payment confirmations are available in the user space and can be sent on request.

Payments are processed by a specialised payment provider using encrypted, secure protocols in line with card industry security standards.

For any question about payments, plans, cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@zenalio.com.